EMPLOYEES’ WORK ENGAGEMENT AND ORGANISATIONAL PERFORMANCE: A STUDY OF ZENITH BANK LTD, LAGOS, NIGERIA

Abstract

Employee work engagement is a critical determinant of organizational success, directly influencing productivity, innovation, customer satisfaction, and overall performance. Despite its significance, sustaining high employees’ engagement remains a critical challenge in the Nigeria organisation, particularly in the banking sector. This study examines the factors influencing employees’ engagement at Zenith Bank Nigeria Limited. A cross-sectional survey design was adopted, using a structured questionnaire to collect data from the bank employees in every section. The Utrecht Work Engagement Scale (UWES), Career Growth Scale (CGS), and Big Five Inventory (BFI) were used as measurement instruments. Data analysis was done using SPSS version 25, with Pearson’s correlation and simple regression used to analysed the relationships between work engagement and organisational performance. The findings revealed that career development opportunities and emotional stability significantly enhanced employees’ engagement. Self-efficacy and resilience were used as a moderating variable with positive predictors. The study recommended that career development, flexible work arrangements, stress management programs, and workforce scheduling system be adopted in the bank to enhanced performance.